Valid from 01.09.2024

1. General provisions
1.1. These Evident Vision e-store (hereinafter: e-store) sales conditions (hereinafter: conditions) apply to purchases from the Evident Vision e-store at www.evidentvision.ee. The seller of the goods is Evident OÜ (hereinafter: the seller), address Estonia, Tallinn, Aedvilja 1, 10120, registry code 14679828, phone +372 509 0628, e-mail address evident@evident.ee. The terms and conditions apply to all legal relationships arising between all persons (hereinafter: the customer) and the seller when purchasing goods via the Evident Vision e-store.

1.2. The seller has the right to change and supplement the conditions unilaterally by publishing the new conditions at the internet address https://evidentvision.com/muugitimedus/. If the customer placed the order before the changes to the terms and conditions came into effect, the legal relationship between the customer and the seller will be subject to the terms and conditions valid at the time the order was placed.

1.3. The customer can save, print and, if necessary, reproduce the conditions before making a purchase. When making a purchase from the online store, the customer agrees to the terms and conditions.

1.4. In addition to the terms and conditions, the legal acts in force in the Republic of Estonia apply to making a purchase from the e-store.

2. Products in the E-shop
2.1. The product selection, prices and discounts may differ from the product selection, prices and discounts in Evident stores.

2.2. The online store may have products that are only available in limited quantities and are special editions. A limited number of products can be returned or exchanged according to the seller’s return policy. It is not always possible to guarantee product availability in the e-shop. If the customer places an order in the e-shop, but the product is not available, the e-shop cannot fulfill the order. In this case, the seller contacts the customer and offers a possible new availability time of the same product, a replacement product, or returns the purchase amount to the customer within 14 calendar days.

2.3. Product photos in the online store are illustrative, but captured using the best solutions. The appearance of the products on the computer monitor or smart device screen may differ to some extent from the reality, due to the accuracy of the color display of the device or monitor.

3. Placing an order
3.1. The customer selects the desired goods from the e-store, selects the product variation and adds to the shopping cart.

3.2. Products in the shopping cart are not reserved.

3.3. The customer chooses the method and place of delivery of the order.

3.4. The customer confirms the shopping cart and pays for the goods in the payment environment provided by the seller. Before paying the invoice, the customer checks that the information on the invoice corresponds to the customer’s actual wishes.

3.5. After paying for the goods, the customer must click on the “Back to the merchant” link.

3.6. The seller sends a confirmation to the customer by e-mail about the receipt of the order and payment.

3.7. The sales contract between the seller and the customer enters into force from the receipt of the entire purchase amount paid by the customer to the seller’s current account.

3.8. If the product ordered by the customer is not available, the seller cancels the order. The order can be canceled both partially and completely. The customer is immediately informed of the canceled order. In case of partial cancellation, the seller may ask the customer’s wishes for dealing with the rest of the order – whether to send it or cancel it as well.

4. Price of goods, payment options
4.1. All prices of goods sold in the e-shop are shown in euros and include VAT.

4.2. The customer pays the sales price of the goods and the delivery fee in full in advance for the order. Payment is made outside the e-shop – on the basis of payment of the invoice.

4.3. A service fee may be added to the cost of the order in accordance with the contract concluded between the customer and the bank or credit card issuer.

5. Receiving the goods
5.1. The product can be ordered at the Evident store, address: Aedvilja 1, 10120, Tallinn, Estonia. to the Smartpost parcel machine or to the address entered by the customer.

5.2. Picking up goods from stores
5.2.1. The goods are issued from the Evident store.

5.2.2. You can come to the stores from the next calendar day after the sales contract comes into force.

5.2.3. Goods are issued to the customer upon presentation of an identity document (ID card, passport, driver’s license) and order number.

5.2.4. The seller is not responsible for the damage caused to the customer if, for reasons not attributable to the seller, third parties have obtained a copy of the invoice or a unique order number and the goods have been received on the basis of this.

5.2.5 If the customer does not pick up the goods within 14 calendar days, the seller considers that the customer has canceled the order and the seller will return the purchase amount to the customer immediately, but no later than within 14 calendar days, to the same current account from which the purchase was paid.

5.3. Picking up the goods from the Smartpost parcel machine
5.3.1. Delivery of goods to the Smartpost parcel machine chosen by the customer is free within Estonia.

5.3.2. The goods are sent out within 1-2 working days and reach the parcel machine within 1-2 working days after posting.

5.3.3. The customer is informed about the arrived shipment and the location of the shipment via SMS. The message contains the door code needed to open the door. The storage time of the shipment in the parcel machine is 7 calendar days.

5.3.4. If the customer has not received the goods from the parcel machine after the storage period has passed, the seller considers that the customer has canceled the order, and the seller will return the purchase amount to the customer along with the delivery fee immediately, but no later than within 14 calendar days, to the same current account from which the purchase was paid.

5.3.5. The seller is not responsible for the damage caused to the customer if, for reasons not attributable to the seller, third parties have obtained the parcel machine’s unique code and the goods have been received on the basis of this code.

5.6. Goods control
5.6.1. Upon receiving the goods, the customer undertakes to open the product packaging carefully, without damaging the packaging and products. If the customer has damaged the packaging due to negligence, i.e. it was possible to open the product packaging without damaging it, the seller has the right to demand compensation for the damage caused when returning the goods. In the event that the product packaging cannot be opened without damage/rupture, the customer is not responsible for the damaged packaging.

5.6.2. In the event that the customer discovers upon receiving the goods that the wrong or defective goods have been sent to him or that the goods do not reach the customer in good condition and in a closed package, he must immediately inform the seller’s customer service by phone +372 509 0628 or by e-mail at evident@evident.com.

5.6.3. The seller is responsible for the goods purchased by the customer during their transportation. From the moment the goods are received, the risk of damage or loss of the goods passes to the customer.

6. Processing of the client’s personal data
6.1. The seller processes the personal data entered by the customer in the e-shop (including name, phone number, address, e-mail address, phone) primarily to fulfill the order and to deliver the goods to the customer in accordance with the seller’s privacy conditions.

7. Return of goods, withdrawal from the contract and refunds
7.1. The customer has the right to withdraw from the contract without giving a reason within 14 calendar days from the receipt of the goods (except in the event of product defects, see point 8), by contacting the e-store’s customer support at +372 509 0628 or by e-mail at evident@evident.com. A completed return form must then be sent to evident@evident.com. The seller confirms its receipt by e-mail.

7.2. When using the right of withdrawal, the customer is obliged to return the goods to the seller no later than 14 days after submitting the return application.

7.3. The customer can exercise the right to withdraw from the contract if the goods are unused and undamaged. We advise the customer to ship all items they wish to return or ship at one time. We recommend returning the goods in the original transport packaging.

7.4. The returned goods must be unused and undamaged. It is not possible to return products with the product label with the product price, product name and product codes removed. The customer has the right to inspect the goods in the way that is normally allowed in the store, and the customer is responsible for the decrease in the value of the goods when inspecting the goods, if he has used the goods in a way other than the above.

7.5. If the customer has withdrawn from the transaction, the seller will return the purchase amount to the customer along with the delivery fee immediately, but no later than within 14 calendar days from the receipt of the withdrawal letter to the seller. The refund is made to the same current account from which the purchase was paid.

7.6. In case the customer has damaged or damaged the goods to be returned intentionally or due to negligence, the seller has the right to refuse to take back the goods or to demand compensation for the damage caused.

7.7. The customer pays for the transport of the returned goods except in case the goods are defective. The shipping amount for the defective item will be returned to the customer’s account from which the purchase was made.

8. Exchange of goods
8.1. In the event that the customer wishes to exchange or replace the product, the return application accompanying the product must be filled out. In case of exchange or replacement of the product, the Customer shall bear all direct costs related to the return of the product, unless the returned product is defective.

8.2. If it is not possible to replace the product returned by the seller with the product requested by the customer, the seller will contact the customer.

9. Submission of claim and liability
9.1. The seller is responsible for the non-conformity of the purchased goods within 2 years from the delivery of the goods to the customer. In the case of selling goods to the customer, it is assumed that the non-compliance with the contract conditions that occurred within 6 months from the day of handing over the goods to the customer existed at the time of handing over the thing, if such an assumption does not contradict the nature of the thing or defect. The customer undertakes to inform the seller about the non-conformity of the goods no later than 2 months after its discovery, i.e. submit a claim.

9.2. The customer can submit a claim by e-mail to evident@evident.comee. In the claim, the customer’s name and contact information, the date of filing the claim, the defect in the product and the content of the claim must be included, and a document proving the purchase must be attached.

9.3. The seller is not responsible for any damage or any other consequences arising from incorrect data provided by the customer during the execution of the order, including delivery delay, if this is due to circumstances beyond the seller’s control.

9.4. The seller is not responsible for damages caused by the non-intended use of the ordered goods.

9.5 Disputes arising between the seller and the customer shall be resolved by the parties through negotiations. If no agreement is reached, the customer has the right to refer the dispute to the Consumer Environment Department of the Consumer Protection and Technical Supervision Agency (Pronksi 12 Tallinn 10117, https://www.ttja.ee) and the Consumer Disputes Commission (Pronksi 12 Tallinn 10117, http://www.komisjon.ee) for resolution or to Harju County Court. In addition, the European Union electronic environment ODR platform (Online Dispute Resolution) is open to all customers for resolving complaints with e-traders at http://ec.europa.eu/odr.

Products purchased from the online store can be returned and exchanged within 14 days of receiving the product.

It is not possible to return products with the product label with the product price, product name and product codes removed.

If possible, we recommend returning the products in the original transport packaging and all products to be returned within one order at the same time.The costs related to the return are borne by the customer, unless the product is defective.

The returned goods must be unused and undamaged.

Returning an incorrect or defective product

Please notify us immediately if the product does not match the image displayed in the e-shop or is defective, but no later than within 2 months of learning about the non-conformity or defect. It is possible to submit a claim by e-mail to the e-mail address evident@evident.ee, where we ask you to indicate your contact details, the date of purchase, a description of the product defect and the claim to be submitted.

Evident OÜ
registry code: 10490330
address: Estonia, Tallinn, Aedvilja 1, 10120
phone: +372 509 0628
e-mail: evident@evident.ee

Return options:

Returning goods to the store (FREE):
Maximalist to the store (Tallinn, Aedvilja 1, 10120) Opening hours: by agreement, contact us!

Products received from the Smartpost parcel machine can be returned via the parcel machine, for this purpose, register the return at https://my.smartpost.ee/return_parcel/, using the package code of the shipment and follow the instructions provided by the self-service. (3 EUR)

If you have any questions, contact the Evident Vision online store or Itella Smartpost customer service at +372 60 11 000.

PROCESSING OF CUSTOMER PERSONAL DATA (PRIVACY POLICY)

1.1. The personal data controller of the evidentvision.ee e-shop is Evident OÜ (hereinafter: the seller), address Estonia, Tallinn, Aedvilja 1, 10120, registry code 14679828, phone +372 509 0628, e-mail address evident@evident.ee.com.

1.2. The seller processes the personal data provided by the customer in accordance with the requirements established in the Personal Data Protection Act.

1.3. The processed personal data are the data requested from the customer when subscribing to the newsletter (e-mail address, when placing an e-shop order (first and last name, address, telephone number, e-mail address) and the IP address of the online shop visitor and other (network) collected using cookies. identifiers.

1.4. The seller processes the customer’s personal data primarily for order fulfillment (including order-related notifications), payment for products, and product delivery. We also use the information provided by the customer and collect cookies to prepare newsletters and special offers and to monitor the customer’s journey in order to provide a better customer experience. You can read more about the use of cookies in point 2.

1.5. The seller does not transfer the customer’s personal data to third parties, except in the following cases:

1.5.1. To the company providing the courier service (Itella Estonia OÜ) to the extent necessary to deliver the products to the customer or to consume the service;

1.5.2. To the suppliers of the products included in the order (customer’s name and phone number) to fulfill the order and ensure customer service;

1.5.3. If the customer has expressed a desire/agreed to receive newsletters, their personal data and email address will be sent to an application managed by The Rocket Science Group LLC for the purpose of sending the newsletter. The Rocket Science Group LLC privacy terms can be found in more detail at https://mailchimp.com/legal/privacy/;

1.5.4. The seller may also transfer personal data to cooperation partners to fulfill obligations arising from the law or to exercise rights, for example to fulfill accounting obligations to the respective service provider(s).

1.6. In the cases provided in clauses 1.5.1 and 1.5.2, the customer’s personal data is processed only for the purpose of fulfilling the order, and authorized processors ensure the same level of personal data protection as the seller.

1.7. The seller may also use the customer’s contact information, including the customer’s name, e-mail address or phone number, to send newsletters and direct marketing messages if the customer has given permission for this. The data collected with the help of cookies is used for e-store usage statistics and targeted advertising. You can read more about the use of cookies in point 2.

1.8. At any time, the customer has the right to consult his personal data and to request that these data be changed or deleted, unless the law provides otherwise, by contacting the seller at the e-mail address evident@evident.ee.com.

1.9. If the customer has expressed a desire and consented to receive newsletters and/or personal offers prepared by the seller, the customer always has the right to withdraw this consent by sending a corresponding notification to the seller to the e-mail address evident@evident.ee.com or by clicking on each e-mail to the link indicated for this purpose in the sent offer.

1.10. The customer has the right to request the transfer of his personal data to another data processor at any time by contacting the seller with a digitally signed request at the e-mail address evident@evident.ee.com. The seller has the right to refuse the direct transfer of personal data to another data processor if the transfer of data to a third party is not safe in the seller’s opinion.

1.11. In the event that the customer finds that the processing of personal data in the shopping environment of the evidentvision.ee e-store violates his rights, the customer has the right to appeal to the Data Protection Inspectorate and the court.

2. USE OF COOKIES IN EVIDENTVISION E-STORE

2.1 Cookies

evidentvision.ee e-shop uses so-called cookies. Cookies are information that moves from the web server of the e-store or a third party to the web browser of the user – that is, the customer – so that it can be found there later. Cookies can be small files or other means of data storage.

With the help of cookies, the information and offers in the e-shop can be matched to the customer’s needs. Cookies allow the seller to recognize visitors. The purpose of such recognition is to make it easier for the customer to use the evidentvision.ee e-shop.

evidentvision.ee uses temporary cookies. They are automatically deleted when you close the browser. These include session cookies in particular. Session cookies store the so-called session ID, with which the different requests of the client’s browser are combined into a common session. In this way, the client’s computer can be recognized when he returns to the website. With the help of such cookies, evidentvision.ee can ensure the operation and functions of the website.

In addition, persistent cookies are also used. They remain on the hard drive of the client’s computer even after the session ends. Above all, these cookies help the seller to make their offers user-friendly.

Impersonal cookies do not transmit personal data to the seller. These are, for example, statistical cookies. They collect and report information anonymously, helping the seller understand how visitors act on the website.

Through advertising partners, evidentvision.ee places advertisements on other websites in order to show the customer only advertisements that are actually of interest to him. In this process, so-called third-party cookies of such advertising partners are used, which are set by evidentvision.ee during the visit and read by the corresponding advertising partner. Third-party cookies are temporary files that are stored in the client’s browser for a maximum of 540 days after the last visit to the page and then expire automatically.

The customer can view and delete cookies stored on his computer, and also configure their handling in his browser settings. More information can be obtained from the manufacturer or from the Spikker (Help) function of your web browser.

Allowing cookies is not a prerequisite for using evidentvision.ee. Most web browsers automatically enable cookies. If the customer does not want it, he can set his browser so that it informs him about cookies and allows them to be enabled in each specific case. You can also set your browser so that your computer does not save cookies, or to send a warning when a new cookie arrives. Some browsers offer, for example, the option to enable first-party cookies, but to block third-party cookies.

In addition, already enabled cookies can always be deleted using a web browser or other software program. This is possible in all major web browsers. The customer can set the general blocking of cookies in the settings of his web browser. Blocking cookies may mean that the functions of online offers are limited.